Refund policy

All sales are final. Due to the nature of trading card game products, we do not accept returns, exchanges, or issue refunds on any purchases made through our online store or in-store at our physical location.

DAMAGED OR DEFECTIVE ITEMS

If your order arrives damaged or you received the wrong item, please contact us within 48 hours of delivery at ross@onestoptcg.com with your order number and photos of the issue. We will review each case individually and, at our sole discretion, may offer a replacement or store credit for items that arrived damaged due to shipping or were incorrectly fulfilled.

SEALED PRODUCT DISCLAIMER

We do not guarantee the contents of sealed Pokemon TCG or other trading card game products. Pull rates, card conditions within sealed packs, and product contents are determined by the manufacturer. Dissatisfaction with the contents of sealed products is not grounds for a return, exchange, or refund.

ORDER CANCELLATIONS

If you need to cancel an order, please contact us at ross@onestoptcg.com as soon as possible. We process and ship orders quickly and cannot guarantee cancellation once an order has been placed. Orders that have already been shipped cannot be cancelled.

CHARGEBACKS

Filing a fraudulent chargeback or payment dispute on a legitimate transaction is a violation of our terms of service. We maintain detailed records of all transactions, including shipping confirmations and delivery tracking. We will contest all illegitimate chargebacks with full documentation.

CONTACT US

If you have questions about this policy, please contact us at:

OneStopTCG
16601 Addison Road, Unit 103
Addison, TX 75001
Email: ross@onestoptcg.com